Contact our editorial team
Have a question about blockchain technology, want to flag a factual error, or interested in contributing to our research? We look forward to hearing from you.
Educational content only. Nothing on this website constitutes financial, investment, tax, or legal advice. Digital assets are volatile and involve risk. Always conduct independent research. Read full disclaimer.
📍 Office Details
Address
71 Queen Victoria Street
City of London, EC4V 4AY
United Kingdom
Phone
+44 20 7048 3291
Business Hours
Monday to Friday: 09:00 - 17:30 GMT
Saturday & Sunday: Closed
Company Registration
ChainLedger Academy Ltd is registered in England and Wales. Our registered office is at 71 Queen Victoria Street, City of London, EC4V 4AY.
⏱️ Expected Response Times
General enquiries: We typically reply within 2 business days.
Content corrections: Factual errors are prioritised. Expect a response within 1 business day.
Research collaboration: Proposals are reviewed by our editorial board, which may take up to 5 business days.
GDPR / data requests: Processed within 30 calendar days as required by UK GDPR.
Send us a message
Fill in the form below and a member of our team will respond during business hours. All fields marked with an asterisk (*) are required.
What happens after you write to us
We take every enquiry seriously. Here is a step-by-step outline of how your message moves through our team.
Acknowledgement
You will receive an automated confirmation email within minutes of submitting your enquiry. This confirms your message has reached our inbox and includes a reference number for future correspondence.
Triage and assignment
A member of our operations team reviews each message and routes it to the appropriate department. Content questions go to our editorial team, while data requests are handled by our compliance officer.
Review and response
The assigned team member investigates your query, consulting internal experts and primary sources where necessary. You will receive a detailed, personalised response by email within the timeframes outlined above.
Follow-up
If your message concerns a factual error, we will let you know whether a correction has been published and credit your contribution in our changelog. For research proposals, we may schedule a video call to discuss next steps.
Common reasons people write to us
Whether you are a student, educator, journalist, or blockchain enthusiast, we are here to help with educational queries. Below are some of the most frequent topics.
Content Questions
Need clarification on a concept covered in one of our articles or resource guides? Our editorial team is happy to elaborate on any topic we have published.
Report an Inaccuracy
If you spot a factual error, outdated statistic, or misleading statement, please let us know. Accuracy is central to our editorial standards and we correct mistakes promptly.
Research Collaboration
We welcome collaboration with academics, researchers, and educational institutions working on blockchain-related topics. Reach out with a brief description of your project.
Media Enquiries
Journalists and media professionals seeking expert commentary on blockchain topics can contact us directly. Our researchers are available for background briefings and on-record quotes.
Accessibility Concerns
If you experience difficulty accessing our content due to a disability or assistive technology issue, please contact us so we can address the barrier and improve accessibility for all visitors.
Data & Privacy Requests
For requests related to your personal data under UK GDPR (access, rectification, erasure, or portability), please use the contact form or email us directly with "Data Request" as the subject.
Important notice regarding financial enquiries
ChainLedger Academy is an educational platform. We are unable to respond to enquiries seeking financial, investment, tax, or legal advice.
We will not respond to messages that request specific recommendations on buying, selling, or holding any digital asset. Our team does not provide portfolio analysis, trading guidance, price forecasts, or commentary on individual tokens or projects.
If you are looking for personalised financial guidance, we encourage you to consult a qualified financial adviser who is authorised and regulated by the Financial Conduct Authority (FCA). The FCA maintains a register of authorised firms and individuals on its website.
We appreciate your understanding. This policy exists to protect our readers and maintain the integrity of our purely educational mission.
Your answer might already be here
Many common questions are covered in our existing resources. Take a moment to check these pages before sending a message.
FAQ
Over 20 detailed answers to the most common questions about blockchain.
Resources
Beginner guides, glossary, security tips, and structured learning paths.
Articles
In-depth, peer-reviewed articles on blockchain technology and digital assets.
About Us
Our mission, editorial principles, team, and research methodology.
Explore our blockchain learning library
While you wait for our reply, browse hundreds of educational articles and guides covering everything from basic cryptography to advanced consensus research.